Please read terms and conditions on the product page prior to bidding. Please ensure you know exactly what you are bidding on as all sales are final. If you bid on this item, you agree those terms and conditions.

Q. I want to send a bank deposit. How do I pay?

A. When the listing ends, you go through Checkout to get the information you need to pay the total amount owing to us. Select the Bank Deposit Express Payment method during Checkout. On the Checkout: Submit Payment to Seller page, click "View seller's bank account information" to get our banking information and view our message. We offer Bank Deposit as a payment option with providing our bank account information via eBay. You can either copy and paste the bank account information into your online banking form to transfer the funds to our bank account or you can print the information and deposit money via a bank branch. If you are not sure how to transfer money to another person's account through Internet banking, simply contact your bank for assistance. When using online banking always remember to add the eBay item number in the payment description field.

 

Q. I want to make a Credit Card Payment. What credit cards does Afford-IT accept? How do I pay ?

A. We accept Visa, MasterCard. We do not accept credit card payments directly. We only accept credit card payments via PayPal or PayMate.

 

Q. Who is PayMate?  Is Paying through PayMate secure?

We want our customers to feel secure when ordering merchandise over the Internet and paying through PayMate checkout service. PayMate Pty Ltd is a privately held company incorporated in New South Wales, Australia and headquartered in Sydney. PayMate is committed to utilising the best commercially available technology and procedures to protect the security of your online transactions. PayMate’s entire site uses 128 bit SSL encryption. We encourage you to carefully review PayMate’s Privacy and Security policies if you have further questions.

 

Q. What are the Fees for paying through PayMate?
A. You can use your international Visa or MasterCard credit card, an Australian bank account at any bank, credit union or building society.

• Payment via an Australian credit card will cost you AU$1.00 + 3%
• Payment via an international credit card will cost you AU$2.00 or S$1.00 + 3.5%
• Payment via an Australian bank debit will cost you a flat AU$0.99.
• PayMate has no hidden costs or charges - see Fees for details.

Q. When is my credit card charged?
A. Your credit card is charged immediately upon completion of the checkout process.

 

Q. What if my credit card is declined?
A. If there is a problem processing your card for any reason you will be notified immediately during the checkout process. Depending on the nature of the problem you may be prompted to try a different card or try again later.

 

Q. How long do I have to pay for an item?
A. You may have 3 (three) days from the close of the auction to pay for your item. You can expect your "Invitation to Checkout" e-mail within three hours of the auction close. Sorry, but after five days, we will have to resell your item to the next interested buyer, so please check your e-mail as soon as you can after the auction close. If you require an extension or are waiting for other items to end please email us at ebaycustomersupport@affordit.com.au and in most circumstances we are able to accommodate your request. 

Q. Who will arrange the delivery?
A. Freight will be arranged by Afford-IT on behalf of buyer at the cost of the buyer and any such carrier shall be deemed to be the Agent of the buyer..

Q. How do you calculate shipping costs?
A. We use an actual or average shipping cost based upon the weight of the item. This cost is clearly listed in most of the posting we place on eBay. If it is not listed there please inform us about your location details. We will send you the exact cost of transportation to your door.

Q. Can you ship multiple items together to save on the shipping?

A. Yes. We may offer up to 25% discount on the shipping of each additional item paid for at the same time. You will be charged full shipping for the item with the highest shipping cost and each additional item will be charged at less 25% of their shipping cost. Please refer back to the listing for the shipping rates and combined shipping discounts for particular items. You are required to wait for all your items to end. If your items are not paid for at the same time, we will not be able to offer a discount. We are unable to make any exceptions.

Q. How long will it take for my item to reach me?
A. We ship your purchase within 2 to 7business days after you have checked-out and we have received your payment. Standard shipping for small items less than 3 kg is Australian Parcel Post , Express Parcel Post delivery, which is Next Day Delivery service. Next business day delivery is guaranteed within defined networks, if posted on a business day Monday to Friday. Other items larger than a certain volume or heavier than 3 Kg will be delivered by TNT Couriers, which typically takes between 1 to 5 days to arrive. We send e-mail with the tracking number so you can check the progress of your delivery at the carrier's web site.

Q. How do I track my shipment?
A. Once we ship your order you receive an e-mail confirmation of your shipment. This includes a tracking number and a link to our carrier's web site where you can track the progress of your shipment. Please note, we assign tracking numbers before our carrier actually picks up your shipment; tracking links may take up to 24 hours to be activated within the carrier's system.

 

Q. Can I pickup my item?

A. Unfortunately, as per our listings, pickups are not possible. The reason for this is that we store our imported goods in different locations depending on their values and volumes. We, as auctioneers also sell on behalf of a number of large vendors. These vendors ship the items directly from their warehouses and factories around the country.

 

Q. How do I ship items to a different address?
A. During our checkout process, specify where you want your purchase shipped.

 

Q. Can I have a package delivered without a signature requirement?
A. You may have a package delivered without a signature requirement. However, some carriers will not leave packages at certain residences due to their own security and delivery guidelines. In these cases, the driver will leave a "call tag" with a number you can call to reschedule delivery. We recommend shipping to a location where someone can accept and sign for your package.

 

Q. Can I have an item delivered to a P.O. Box?
A. Sorry, but we are unable to ship to P.O. Boxes at this time. 

Q. Are parcels covered by transit insurance?

A. Insurance is buyer's responsibility unless specified otherwise on the product page. Please make sure that you insure your item or ask us to insure it for you. The buyer may request insurance for the delivery and incur the relative costs involved.

 

Q. What happens if a parcel lost during transport?

We will send all the items with a consingment con note number. If you have not received your item after 5-10 days of shipping please email ebaycustomersupport@affordit.com.au. We will than conduct an investigation with Australia Post or other couriers to track down your parcel. This can take 15 business days, but remember, if your parcel is fully insured so you won't lose any money.

Q. What do I do if my shipment never arrived?
A. Please allow up to 5-10 business days for your item to be delivered. If it still has not arrived, please use the link to the carrier's web site provided in the "shipment confirmation e-mail" we sent to you to investigate — or contact ebaycustomersupport@affordit.com.au.

Q. I received my product damaged. What do I do?
A. We professionally package our products to ensure that they reach you in the best condition. If your product is damaged, please save all packaging and email ebaycustomersupport@affordit.com.au. We will respond to your claim on the following 3 business days to resolve the matter.

Q. Are Afford-IT products covered by warranty?

A. We aim to sell great products with warranty support where possible. While most items come with Afford-IT’s warranty, others may come with vendor backed warranty support. Please refer to the description on eBay for each listing as warranty terms differ from item to item. All warranties are given with the condition of RTB (Return-To-Base)


Q. Who should I contact for a warranty claim?

A. Many of our items come with our own warranty. You can directly contact us for the warranty claim.Please refer your eBay item number when you contact us. Some of our items come with full manufacturer's warranty and we would ask you to look for the warranty card inside the box, and liaise directly with the manufacturer where instructed. For our assistance with regards to warranty and returns please email ebaycustomersupport@affordit.com.au


Q. Can I drop returns back to Afford-IT?

A. No, we do not allow pick up's or drop off's.

Q.  How can I follow your listings?

A.  You can bookmark our eBay URL at the following address: http://stores.ebay.com.au/afforditshop Or you can add it to you favourite seller list in your My eBay by going to the above eBay URL and enter either our eBay User ID: afford-it or our Shop Name: afford-it.

Q. How do I find out more technical information on the item I wish to bid on?
We endeavour to list as much information as possible to help you make your purchase decision. Although we have a in-house IT team for the IT products we sell, we don't always have the expertise to answer the very detailed and technical questions we get sent by our buyers for electronics & consumer goods. If we have the information you require, we will respond as soon as possible. If not, we often suggest to our bidders that they do a bit of their own research on the Internet. There are websites that provide a lot of technical information on a wide range of product, which can assist in your purchase decision.

Q. Will I receive a tax invoice or receipt with my purchase?
A. Yes. We issue a tax invoice for every purchase and send it to you via email and together with the goods. Please retain this invoice as your proof of purchase for any future warranty claims, where applicable.

Q. What does “Refurbished” really mean?
A. The quality Refurbished products you’ll find at Afford-IT come to us for a variety of reasons. Some are discontinued products in perfect working condition, others are excess new products - surplus units that are still new. We also sell demo units, products with cosmetic blemishes, duplicate orders, canceled orders and systems that have been returned because they didn’t meet a customer’s specific needs.

Q. I have a problem with Afford-IT, what should I do?

A. We are committed to resolving any issue. You can email us directly at ebaycustomersupport@affordit.com.au

We are also a SquareTrade Seal member and if you prefer, you can file a case using Square Trade's Online Dispute Resolution Service. You can learn more about this service by clicking on the Square Trade link in any of our listings.